Return Policy
HIGH VALUE ORDERS ($500 OR MORE) SIGNATURE IS REQUIRED ON DELIVERY
USA | INTERNATIONAL | ||||
---|---|---|---|---|---|
Orders $29 & Over | FREE Ground Shipping | 3-5 Business Days | Orders 99$ & Over | FREE Shipping | 3-10 Business Days |
Standard | $9.95 | 3-7 Business Days | Canada | $39.99 | 3-8 Business Days |
Expedited | $39.99 | 2-3 Business Days | Worldwide | $59.99 | 3-5 Business Days |
USA | ||
---|---|---|
Orders $29 & Over | FREE Ground Shipping | 3-5 Business Days |
Standard | $9.95 | 3-7 Business Days |
Expedited | $39.99 | 2-3 Business Days |
INTERNATIONAL | ||
---|---|---|
Orders 99$ & Over | FREE Shipping | 3-10 Business Days |
Canada | $39.99 | 3-8 Business Days |
Worldwide | $59.99 | 3-5 Business Days |
At The Dress Outlet, your satisfaction is our priority. While we strive to make your shopping experience as seamless as possible,
CLICK HERE TO START A RETURN
Refund Eligibility
- Refunds are available for items from our Dylan & David and R&M Richards collections, as long as they're not marked as FINAL SALE. To keep things simple, a small 20% restocking fee will apply to these refunds.
Exchange or Store Credit for Other Returns
- We're happy to offer exchanges or store credit for most returns, except for FINAL SALE or SALE items. Exchanges come with a 20% restocking fee, while store credit only has a 10% restocking fee and expires 365 days from the day it is issued.
Restocking Fees
- Special order items may have a higher restocking fee, but don’t worry. We’ll let you know the details by email, phone, or text and get your approval before finalizing your order.
Exchanges
- Exchanges are limited to one per original order. Items received through an exchange are considered final sale and cannot be exchanged or returned for store credit.
Store Credit
- Store credit is issued as a digital gift card, which tracks your balance and expires 365 days from the issue date.
- Store credit is issued in the amount you purchased the item for minus a 10% restocking fee.
- Items purchased using store credit are considered final sale and cannot be returned or exchanged.
- Store credit cannot be refunded and will remain store credit.
Return Timeline
- Approved returns must be sent back to us within 14 days of approval. Returns sent after this time will be rejected and returned to you at your expense.
International Orders
- International orders are not eligible for exchange or return unless we sent the incorrect dress. International orders are considered final sale.
Final Sale Items
- Items marked as SALE or containing SALE in the title are considered FINAL SALE. They cannot be exchanged, or returned.
Return Shipping Costs
- The customer is responsible for all return shipping costs.
- We reserve the right to update or adjust these policies on a case-by-case basis.
By purchasing from The Dress Outlet, you agree to the terms outlined in this policy. If you have any questions, please contact us at 213-642-1003 or info@thedressoutlet.com.
How to return your dress
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INSTRUCTIONS
- Contact us within 5 days of delivery via email (info@thedressoutlet.com) or phone at 213-642-1003
- Once approved for the RMA, you should be given an RMA form to include in the return
- Make sure the item has all the original tags, nothing removed, back in the plastic bag and
- Ship it back to us. You are responsible for the return label unless the item was received damaged or incorrect
- Once your item has been received, inspected and processed, we will issue the requested exchange or store credit
RETURN RULES
Before starting your return, please read the rules!
- Please feel free to contact us with any questions.
- You must request a return within 5 days after receiving your order.
- Final Sale items cannot be returned!
- International (Anything outside the U.S. or its territories) cannot be returned at this time.
- Store Credit is available with a 10% restocking fee. All store credit sales are FINAL SALE and cannot be returned or exchanged unless we sent a damaged or incorrect item. Store credit cannot be combine with another coupon code or discount code. Store credit does not expire
- Returns are carefully inspected; all original tags must be in place and the product must not show any signs of wear or damage.
- If you receive a damaged item, tell us right away! That way, we can immediately send your replacement of the same style, size and color.