Return Policy
SHIPPING TIME IS FROM WHEN ORDER IS SHIPPED. ALLOW 1 TO 2 DAYS FOR PROCESSING
HIGH VALUE ORDERS ($500 OR MORE) SIGNATURE IS REQUIRED ON DELIVERY
| USA | INTERNATIONAL | ||||
|---|---|---|---|---|---|
| Orders $29 & Over | FREE Ground Shipping | 3-5 Business Days | Orders 99$ & Over | FREE Shipping | 3-10 Business Days |
| Standard | $9.95 | 3-7 Business Days | Canada | $39.99 | 3-8 Business Days |
| Expedited | $39.99 | 2-3 Business Days | Worldwide | $59.99 | 3-5 Business Days |
| USA | ||
|---|---|---|
| Orders $29 & Over | FREE Ground Shipping | 3-5 Business Days |
| Standard | $9.95 | 3-7 Business Days |
| Expedited | $39.99 | 2-3 Business Days |
| INTERNATIONAL | ||
|---|---|---|
| Orders 99$ & Over | FREE Shipping | 3-10 Business Days |
| Canada | $39.99 | 3-8 Business Days |
| Worldwide | $59.99 | 3-5 Business Days |
At The Dress Outlet, your satisfaction is our priority. While we strive to make your shopping experience as seamless as possible,
CLICK HERE TO START A RETURN
Refund Eligibility
- Refunds are available for items from our Dylan & David and R&M Richards collections, as long as they're not marked as FINAL SALE. To keep things simple, a small 20% restocking fee will apply to these refunds.
Exchange or Store Credit for Other Returns
- We're happy to offer exchanges or store credit for most returns, except for FINAL SALE or SALE items. Exchanges come with a 20% restocking fee, while store credit only has a 10% restocking fee and expires 365 days from the day it is issued.
Restocking Fees
- Special order items may have a higher restocking fee, but don’t worry. We’ll let you know the details by email, phone, or text and get your approval before finalizing your order.
Exchanges
- Exchanges are limited to one per original order. Items received through an exchange are considered final sale and cannot be exchanged or returned for store credit.
Store Credit
- Store credit is issued as a digital gift card, which tracks your balance and expires 365 days from the issue date.
- Store credit is issued in the amount you purchased the item for minus a 10% restocking fee.
- Items purchased using store credit are considered final sale and cannot be returned or exchanged.
- Store credit cannot be refunded and will remain store credit.
Return Timeline
- Approved returns must be sent back to us within 14 days of approval. Returns sent after this time will be rejected and returned to you at your expense.
International Orders
- International orders are not eligible for exchange or return unless we sent the incorrect dress. International orders are considered final sale.
Final Sale Items
- Items marked as SALE or containing SALE in the title are considered FINAL SALE. They cannot be exchanged, or returned.
Return Shipping Costs
- The customer is responsible for all return shipping costs.
- We reserve the right to update or adjust these policies on a case-by-case basis.
By purchasing from The Dress Outlet, you agree to the terms outlined in this policy. If you have any questions, please contact us at 213-642-1003 or info@thedressoutlet.com.
How to return your dress
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INSTRUCTIONS
- Contact us within 5 days of delivery via email (info@thedressoutlet.com) or phone at 213-642-1003
- Once approved for the RMA, you should be given an RMA form to include in the return
- Make sure the item has all the original tags, nothing removed, back in the plastic bag and
- Ship it back to us. You are responsible for the return label unless the item was received damaged or incorrect
- Once your item has been received, inspected and processed, we will issue the requested exchange or store credit
RETURN RULES
Before starting your return, please read the rules!
- Please feel free to contact us with any questions.
- You must request a return within 5 days after receiving your order.
- Final Sale items cannot be returned!
- International (Anything outside the U.S. or its territories) cannot be returned at this time.
- Store Credit is available with a 10% restocking fee. All store credit sales are FINAL SALE and cannot be returned or exchanged unless we sent a damaged or incorrect item. Store credit cannot be combine with another coupon code or discount code. Store credit does not expire
- Returns are carefully inspected; all original tags must be in place and the product must not show any signs of wear or damage.
- If you receive a damaged item, tell us right away! That way, we can immediately send your replacement of the same style, size and color.
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Thrilled to share my experience with this stunning light blue sequined dress! I had the pleasure of wearing it to a red carpet event and it look AMAZING. The color of the dress was like a dream, catching the light in the best way. The sequins added a touch of sparkle that had me shining all night long. Honestly, I felt like a star. The fit was fantastic, hugging all the right places. This dress was the highlight of my night, and I received a ton of compliments.Jennifer O Brien
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Gorgeous dress! Quality material and the size was perfect! Also, I received the dress within 3 days all the way to FL. My daughter looked beautiful.Kimberly Rumph
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I would like everyone to know that my experience ordering from dress outlet has been amazing! I needed my dress for an event, kind of like a red carpet. So paid for express shipping. My order came in two days and the fit was perfect! The dress is above the quality that I expected for the price I paid. Definitely will use this site again and highly recommend to othersYolanda Abubo
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Amazing Customer Service!! Last minute dress shopping for my awards ceremony. Was looking for something a bit bigger, plus size dress. Dress Outlet had it and in the perfect color. I had some help from Chelsea when I chatted with her. She guided me in the right direction. Although the first one was damaged, I talked with Chelsea again and she made it right and had it shipped the next day! The dress itself was beautiful, with sequins and super comfy. Felt great all night.Katherine Boelts
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Incredible customer service , beautiful dresses, just my style, they were super patience and kind, and helpful with everything. I ended up buying 2 dresses !! 100% recommended …Joselyn Fernandez
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I had less than a week to find a dress for an event. I found The Dress Outlet on Google and decided to take a chance. I receive the dress in a timely manner! 3 days to be exact. The dress was not only beautiful but a perfect fit. I received so many compliments. I had questions and concerns before placing my order, customer service department was outstanding and very helpful. They answered all my questions in a timely manner. I will definitely be ordering from them in the future. Ladies, a little advice make sure your measurements are accurate and do not hesitate to reach out to customer service if you need to.Leyna Cooke
